Privacy Notice | Kozenet Pro

1. Scope and privacy roles

For account, security, billing, support, and service-operation information, Kozenet Pro determines the purposes and acts as the relevant controller or business under applicable law.

When a provider enters customer information into a workspace, the provider generally decides why that customer information is collected. The provider is responsible for its notices, permissions, lawful basis, retention instructions, and responses to customer requests. Kozenet Pro processes that information to provide the workspace, booking, notification, and site features, subject to our agreement and applicable law.

2. Information we handle

Account and identity: name, email, password or authentication identifiers, profile image, phone number, language, role, and account status.
Profile and business information: profession, city, state, country, postal code, business identity, contact information, services, providers, hours, booking rules, reviews, and workspace membership.
Site and workspace content: logos, cover images, colors, typography, text, galleries, links, articles, forms, boards, tasks, documents, and other material that a user chooses to create or upload.
Booking and customer information: customer name, email, phone, address, notes, service, provider, appointment time, status, price, terms acceptance, cancellation information, reviews, and related communications.
Device and technical information: IP address, browser or app version, operating system, device platform, security events, request logs, authentication events, crash or diagnostic information, and notification-device tokens.
Location information: approximate or precise location only when a user grants permission or enters location information, used for discovery, profile completion, or location-relevant features.
Billing and support information: plan, subscription, payment or transaction identifiers, payment status, invoices, support requests, and information sent to us. We do not need your full payment-card number to provide checkout through a payment provider.

3. Why we use information

Create accounts, authenticate users, provide workspaces, display sites, process bookings, send requested notifications, and deliver customer support.
Secure the service, prevent fraud and abuse, rate-limit requests, investigate incidents, enforce access permissions, and protect users and the platform.
Process subscriptions, invoices, refunds, and payment reconciliation through the selected payment provider.
Understand reliability and feature use, fix defects, improve usability, and plan product changes. Optional analytics or communications are controlled as described in the relevant settings, consent prompt, or device controls.
Comply with legal obligations, respond to valid requests, establish or defend legal claims, and protect vital interests where applicable.

4. Provider customer data

A provider may use Kozenet Pro to collect and manage information about its customers. The provider must tell customers how their information is used and must not enter information without authorization. Customers should normally send booking, correction, deletion, or privacy requests to the provider first.

We may assist a provider with a request, security event, or legal obligation. We may retain a limited record when necessary to protect the rights of the provider, customer, Kozenet Pro, or another person.

5. Sharing and service providers

We share the minimum information reasonably needed with infrastructure, storage, email, authentication, push-notification, payment, anti-abuse, security, support, and analytics providers that help us operate the service. Their access is limited to the service they provide and is subject to their own terms and privacy notices.

We may disclose information to authorities, advisers, or another party when required by law, to protect rights and safety, to investigate abuse, or in connection with a merger, acquisition, financing, reorganization, or transfer of assets.

We do not use provider booking data as a public directory unless the provider publishes it, and we do not sell personal information as the business model of Kozenet Pro.

6. Public sites and visibility

When a provider publishes a site, its selected business content, images, services, prices, hours, contact details, links, reviews, and booking options may be visible to anyone with the public URL or through search engines. A provider controls what it publishes and must avoid exposing private customer information.

Draft, workspace, account, and private operational information is intended to remain access-controlled, but no internet service can guarantee that unauthorized access will never occur.

7. Retention and deletion

We keep information while an account, workspace, booking, subscription, support matter, security investigation, or legal obligation requires it. Retention periods vary by record and are reduced or anonymized when the information is no longer needed.

Deleting a personal account does not automatically delete a workspace, public site, booking, review, invoice, audit record, or other shared record that belongs to an organization or is needed for another user, legal compliance, security, accounting, disputes, or fraud prevention.

Backups and security logs may persist for a limited operational period before normal rotation. Aggregated or properly anonymized information may be retained. See the Account Deletion page for the available request path.

8. Rights and requests

Depending on applicable law, you may request access, correction, deletion, portability, information about processing, restriction or objection, and withdrawal of optional consent. Withdrawal does not invalidate processing already performed or prevent processing based on another lawful basis.

Send a request to the privacy contact below. We may verify identity, ask for clarification, and apply lawful exceptions. If you are a provider's customer, we may direct the request to that provider or act on the provider's instructions.

9. Security and incidents

We use administrative, technical, and organizational measures appropriate to the risk, including access controls, authentication safeguards, logging, rate limits, secure transmission, and protection of secrets. Security is a continuous process and no service can promise absolute security.

If we identify a personal-data incident that requires communication under applicable law, we will assess it, document it, and notify the relevant authority or affected people as required. Report suspected abuse or exposure promptly through the privacy contact.

10. Transfers, cookies, and similar technologies

Kozenet Pro and its service providers may process information in countries different from where you live. We use safeguards required by applicable law and provide information about material changes to our providers or transfer practices when required.

The web service uses essential cookies or similar storage for sessions, security, preferences, and reliable operation. Optional analytics or marketing technologies, where enabled, are handled through the applicable settings, consent mechanism, or browser and device controls.

11. Children, updates, and contact

Kozenet Pro is designed for business and adult users and is not directed to children. If you believe a child provided personal information without appropriate authorization, contact us so we can review it.

We may update this Notice when our product, vendors, legal obligations, or security practices change. The date above identifies the current version.

For privacy requests, legal questions, or incident reports, contact: contact@kozenetpro.com. The final published notice must also identify the responsible legal entity, registered address, and any designated data-protection contact required by applicable law.