Privacy Policy

Kozenet Pro

Privacy Policy

1. Introduction

KOZENET PRO values privacy and data protection. This Privacy Policy describes how we collect, process, and store personal data in compliance with the LGPD (Brazil), CCPA (USA), GDPR (EU and international standards), and Haitian data laws.

2. Data Collection & Usage

We collect the following personal and business data:

  • Account Information: Name, email, professional details, and time zone.
  • Workspace Data: Project information, service provider details, appointment records, and client details.
  • Usage Data: Log data, analytics, and performance metrics.
  • Payment Information: Payment details processed via third-party providers (Stripe).

2.1 Purpose of Data Collection

We collect data to:

  • Provide SaaS features (appointment booking, client management, etc.)
  • Improve services through analytics and user feedback
  • Ensure platform security and fraud prevention
  • Process payments and subscriptions

3. Data Storage & Security

  • Data is encrypted at rest and in transit.
  • Access is restricted to authorized personnel only.
  • Regular security audits are performed.
  • We follow data minimization principles.

4. Third-Party Services

We use trusted third-party services for:

  • Cloud hosting (AWS, GCP)
  • Payment processing (Stripe)
  • Email delivery
  • Analytics and monitoring

5. User Rights

Under LGPD, GDPR, and CCPA, users have the right to:

  • Access their data
  • Correct inaccurate information
  • Delete their data
  • Opt-out of data processing (CCPA)
  • Portability of data

Users may exercise these rights by contacting us at [contact email].

6. Data Retention Policy

  • User data is stored only as long as necessary for service provision.
  • Accounts inactive for 2 years will be deleted.
  • Payment records are retained per financial regulations.

7. International Data Transfers

Data may be transferred to servers outside Brazil, the USA, or Haiti. We ensure protection via:

  • Standard Contractual Clauses (SCCs) (GDPR compliance)
  • Data Protection Agreements with third-party vendors

8. Policy Updates

We may update this policy and notify users via email or platform notifications.

Last updated: March 03, 2025